FAQs

What is HOSTERLO?
HOSTERLO is a modern clothing brand focused on high-quality fashion that empowers individuality and self-expression.

How can I contact you?
Email us at info@hosterlo.shop. We typically respond within 24–48 hours.

Where do you ship?
We offer worldwide shipping. Shipping times vary based on location.

How long does shipping take?
Processing takes 1–3 business days.
Domestic delivery: 3–7 business days
International delivery: 7–14 business days

How do I track my order?
After your order is shipped, you’ll receive an email with a tracking link.

What’s your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition. Contact us to initiate a return.

Can I exchange an item?
Yes, we accept exchanges for different sizes or colors of the same item (subject to availability). Contact us within 14 days of receiving your order.

What if I received the wrong or a damaged item?
Please email us with your order number and a photo of the issue. We'll resolve it as quickly as possible.

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for updates on exclusive deals and product drops.

How do I choose the right size?
Use the Size Guide on the product page or contact us if you need help choosing the best fit.